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9/11 Memorial Museum Tickets

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The mission of the 9/11 Memorial Museum, located at the World Trade Center site, is to bear solemn witness to the terrorist attacks of September 11, 2001 and February 26, 1993. The Museum honors the nearly 3,000 victims of these attacks and all those who risked their lives to save others. It further recognizes the thousands who survived and all who demonstrated extraordinary compassion in the aftermath.

Demonstrating the consequences of terrorism on individual lives and its impact on communities at the local, national, and international levels, the Museum attests to the triumph of human dignity over human depravity and affirms an unwavering commitment to the fundamental value of human life.

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9/11 Memorial Museum Tickets

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Ticket Type Gate Price Our Price Savings Quantity
Adult (18-64) £20.26 £16.36 19%
Senior (65+) £15.58 £12.66 19%
Youth (7-17) £13.25 £10.71 19%
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The 9/11 Memorial Museum honors the memory of those killed in the terrorist attacks of September 11, 2001 and the February 26, 1993 World Trade Center bombing. In doing so, it aspires to educate the millions of people expected to visit the World Trade Center each year in hopes of building a better future.

The Museum honors the nearly 3,000 victims of these attacks and all those who risked their lives to save others. It further recognizes the thousands who survived and all who demonstrated extraordinary compassion in the aftermath.

Demonstrating the consequences of terrorism on individual lives and its impact on communities at the local, national, and international levels, the Museum attests to the triumph of human dignity over human depravity and affirms an unwavering commitment to the fundamental value of human life.

Visitors are welcome to explore the Museum at their own pace. An average visit can take about two hours.

9/11 MUSEUM AUDIO GUIDE APP

To enhance your visitor experience, we recommend downloading our mobile apps, including our Museum audio guide, before you arrive.

The 9/11 Museum Audio Guide App provides themed audio tours featuring stories from the day of 9/11 and the recovery at Ground Zero. It also presents details of the Museum’s archaeological elements and architectural designs of the Memorial and the Museum.

 

Museum Guide

Download the Museum Guide (PDF) for a general overview of what you can expect to see on your visit. Check the Information Desk during your visit for audio tours information.

Museum Guide for Children

Download the Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11, and how the site has been rebuilt. Note: Guide does not include the Museum’s historical exhibition, September 11, 2001.

Please note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.

 

PLEASE NOTE: Beginning January 1st 2016, the 9/11 Museum has made tickets available to us for the entire calendar year.  When your order is complete, we will send you your tickets usually within 2 hours but sometimes up to 24 hours (on weekends & holidays) after your order is placed.

More Information

The National September 11 Memorial Museum serves as the country’s principal institution for examining the implications of the events of 9/11, documenting the impact of those events and exploring the continuing significance of September 11, 2001.

The Museum’s 110,000 square feet of exhibition space is located within the archaeological heart of the World Trade Center site—telling the story of 9/11 through multimedia displays, archives, narratives and a collection of monumental and authentic artifacts. The lives of every victim of the 2001 and 1993 attacks will be commemorated as visitors have the opportunity to learn about the men, women, and children who died.

Visitors to the Museum descend a gently sloped ramp as they make their way to the original foundation level, where the main exhibition space is located. The descent echoes the construction ramps used to build the original World Trade Center, which were placed again at the site in the aftermath of the attacks for removal of debris and to provide access for victims’ family members and others on the anniversaries of 9/11.

As visitors make their final descent to the exhibition level, they will pass alongside the Vesey Street stair remnant, the historic "Survivors' Stairs." On 9/11, hundreds escaped with their lives, fleeing down this stairway. Visitors will also see the remnants of structural columns that now delineate the footprints of the original Twin Towers.

The mission of the 9/11 Memorial Museum, located at the World Trade Center site, is to bear solemn witness to the terrorist attacks of September 11, 2001 and February 26, 1993. The Museum honors the nearly 3,000 victims of these attacks and all those who risked their lives to save others. It further recognizes the thousands who survived and all who demonstrated extraordinary compassion in the aftermath. Demonstrating the consequences of terrorism on individual lives and its impact on communities at the local, national, and international levels, the Museum attests to the triumph of human dignity over human depravity and affirms an unwavering commitment to the fundamental value of human life.
 

EXHIBITIONS AND EDUCATION CENTER

Memorial Hall is situated between the Twin Tower footprints and features a quote forged from remnant World Trade Center steel and a site-specific art installation, Trying to Remember the Color of the Sky on That September Morning. 

In Memoriam is a quiet, contemplative space that invites you to honor and to learn more about each of the 2,983 people killed in the September 11, 2001 and February 26, 1993 attacks. 

September 11, 2001 is the main historical exhibition, comprised of three parts that explore the day of 9/11, what led up to the attacks, and the immediate aftermath. 

Tribute Walk presents a variety of artistic expressions created in response to 9/11. 

South Tower Gallery features the immersive media experience Rebirth at Ground Zero, which used time-lapse footage and recorded interviews to capture the transformation and renewal of the World Trade Center site. Run time: 11 mins. 

South Tower Excavation reveals the steel box column remnants that anchored the Twin Towers to bedrock. It is alongside an exhibition about the original construction of the World Trade Center. 

Center Passage demonstrates the scale of the 9/11 attacks through the monumental aritfacts, evokin//9g the magnitude of the World Trade Center buildings and their destruction. 

Foundation Hall contains remnants of the original World Trade Center, including the slurry wall and the celebrate Last Column. 

Reflecting on 9/11 is an ongoing media installation that tracks personal reflections about 9/11 by government officials, historians, 9/ survivors, family members of victims, journalists, and Museum visitors. 

Recording Studio allows you to add your voice to the Museum exhibitions. Record where you were on 9/11, a remembrance of a victim, or a response to a question posed in Reflecting on 9/11.

Film Features - Offered daily and free to Museum visitors. Located in Auditorium, Museum Pavilion L-2 Level

"Facing Crisis: America Under Attack"
Key 9/11 decision makers describe the events of the day. Features original interviews with President George W. Bush, New York Gov. George Pataki, New York City Mayor Rudolph Giuliani, among others. Screened exclusively at the 9/11 Memorial Museum.

"Facing Crisis: A Changed World"
World leaders examine 9/11’s impact on global events. Features original interviews with President George W. Bush, British Prime Minister Tony Blair, and Pakistani President Pervez Musharraf, among others. Screened exclusively at the 9/11 Memorial Museum.

"Rebirth at Ground Zero"
This multi-screen film experience uses time-lapse footage and recorded interviews to present an inspiring first-hand perspective of the transformation and renewal of the World Trade Center site and the uplifting personal journeys of some of those most directly affected by the attacks. Located at Rebirth at Ground Zero, Exhibitions and Education Center (South) C-4 Level

Live Talks - Free to Museum visitors. Located at the Auditorium, Museum Pavilion L-2 Level 

"The Stories They Tell"
9/11 Memorial staff share behind-the-scenes stories about the Memorial and Museum, and its collections. 
Schedule: Offered Monday through Friday at 12 p.m. Approximately 30 minutes. 

"We Were There"
Personal stories of remembrance and resilience presented by the 9/11 Tribute Center. 
Schedule: Offered Tuesdays at 4 p.m. Approximately 30 minutes. 


"Never forget" was the heartfelt refrain after the World Trade Center attacks on September 11, 2001. And now, 13 years later, the National September 11 Memorial Museum has opened, to memorialize those who lost their lives -- and to ensure, once again, that the world will "never forget."

The museum’s power rests, first and foremost, in its location: The 110,000 square feet of exhibition space are within "the archaeological heart of the World Trade Center site." The museum takes visitors underground -- literally. It lies 70 feet below ground, so entering the museum involves descent from the light of the outside into dimly lit depths, which adds to the overall power and pathos of this hallowed ground. A variety of fascinating exhibits reveal the makeup of New York City’s impressive bedrock, like a 450-million-year-old chunk of Manhattan schist, excavated in August 2008. WTC’s architectural grandeur is also showcased via a large-scale model, originally built in 1969 to 1971, which is one of the largest and most detailed WTC presentation models still surviving today. It’s a powerful piece, because it highlights what the World Trade Center was, rather than what became of it.

And what became of the WTC is displayed throughout the museum, including the Survivors’ Staircase, which was the last visible remnant of the buildings after the attacks. The stairs served as a critical life route for many to escape, and in 2008, the 58-ton stairway moved to the museum, where it looms today. Visitors can also view a massive twisted piece of "impact steel" -- a portion of the north tower facade that suffered a direct hit from American Airlines Flight 11. One side of the museum encompasses the slurry wall, a retaining wall that was built to keep the Hudson River from flooding the site. But though the museum is filled with massive pieces that bear the scars of tragedy, it’s the small personal objects that are perhaps the most haunting: smudged reading glasses, a pair of heels, a trampled wallet splayed to reveal its contents of coins and credit cards, a flight attendant’s wing lapel. As The New York Times art critic Holland Carter beautifully summed it up: “Infused with lost life, they make the experience of moving through this museum at once theatrical, voyeuristic and devotional.”

Above all, the museum is a tribute to the victims, to the survivors -- and to their loved ones. Numerous exhibits feature photographs, audio, videotapes and recorded testimonies connected to September 11, 2001 and also to the February 26, 1993, WTC bombing.

In many ways, the museum is as much about the WTC’s demise as it is about New York City’s resilience. This is especially evident above ground, at the sun-washed memorial, where parapets engraved with the 2,983 victims’ names surround the twin Memorial pools, which shimmer in the footprints of the Twin Towers. Here, beauty has taken the place of tragedy.

Did you know?
President Barack Obama, along with September 11 survivors, rescuers and victims’ relatives, were all present during the opening dedication ceremony of the museum in May 2014. Joining Mr. Obama for a tour of the museum were former President Bill Clinton and former Secretary of State Hillary Rodham Clinton.

The World Trade Center (WTC) was much more than just a few buildings. The complex consisted of seven structures, covering 16 acres, and included offices, the Windows on the World restaurant, and an underground shopping mall. Roughly 50,000 people worked at the WTC complex, while 40,000 passed through daily.

The numbers behind the National September 11 Memorial Museum are impressive: The museum has more than 10,000 artifacts, 23,000 still images and 500 hours of film and video.


ACCESSIBILITY
The Museum welcomes all visitors. The facility is wheelchair accessible. Manual wheelchairs are available, free of charge on a first-come, first served basis at the coat check on the Concourse Lobby level. Induction loops are installed throughout the Museum, including in the exhibitions, auditorium, and classrooms. Open captioning or written transcripts are available for all exhibition media installations that feature audio. Sign Language interpretation is available, free of charge, for guided tours and public programs by request with two weeks advance notice. The 9/11 Museum Audio Guide is VoiceOver compatible on all iOS devices and includes a descriptive tour for visitors who are blind or partially sighted. Large print materials are available upon request at the Information Desk. Service dogs are welcome. 


AVAILABLE TOUR LANGUAGES:
Sign Language, Spanish, German, Italian, Japanese, Chinese, French and Portuguese 

Map & Directions

The Memorial and the Museum are located at the World Trade Center site in lower Manhattan.  Visitors can currently access the Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, at the intersection of West Street and Fulton Street.

We strongly recommend the use of public transportation to access lower Manhattan.

Click here for HopStop directions.

By Subway: 
• A, C, J, Z, 2, 3, 4, or 5 trains to Fulton Street
• #2 or #3 trains to Park Place
• E train to World Trade Center
• R train to Rector Street or Cortlandt Street
• #1 train to Rector Street

By Bus: 
• M5 Southbound: get off at Broadway and Thames Street 
• M5 Northbound: get off at Trinity Place and Rector Street 
• M20 Southbound: get off on South End Avenue between Liberty Street and Albany Street 
• M22 Southbound: get off on Vesey Street between North End Ave. and West Street

By PATH: 
The PATH train serves the World Trade Center terminal from multiple points in New Jersey. If travelling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center.
Click here for PATH information.

By Ferry:
Ferry service is available from Midtown Manhattan, New Jersey, Brooklyn, Queens and Staten Island. For service from these areas, we recommend the following transportation options:
New York Water Taxi: Click Here
Click here for more transportation partners information.  

By Car:
Lower Manhattan is difficult to navigate by car, and on-street parking is extremely limited. The Memorial does not provide parking. If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center. 
Click here for PATH information.
The following list of garages is provided for your convenience.
Parking Facilities in NYC - http://home2.nyc.gov/html/dcp/html/parking/pidpindex.shtml
Please check current street conditions before you drive:
Lower Manhattan Construction Information - http://www.lowermanhattan.info/construction
DOT Traffic Advisories- http://www.nyc.gov/html/dot/html/motorist/trafadvisories.shtml
For mapping programs, please use 1 Albany St. New York, NY.

Taxi:
The closest taxi stands to the 9/11 Memorial and Museum are located on West Street and Liberty Street and on Vesey Street at West Street.

Ticket Terms

Print at Home

Unless stipulated in the booking process all bookings require customers to print their voucher off in order to be exchanged for entry to the attraction or tour. We cannot guarantee entry without a printed voucher and will not be able to cancel or refund customers who do not print the vouchers and therefore can't gain access to the venue or tour.

If you cannot print your voucher off for any reason please contact us 24 hours before arriving at the venue.

Cancellations

Please note that all vouchers and tickets sold by 365 Tickets Limited are non-refundable due to restrictions imposed by our individual suppliers, for full terms and conditions please click here.

Amendments

To request an amendment to your booking please contact 365Tickets for support.

Amendments to the date, the time and/or the number of tickets are permitted at the discretion of 365 Tickets Limited but subject to the terms and conditions of our individual suppliers and surcharges for amendments made may apply.



9/11 Memorial Museum Tickets


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29 August 2016
verified customer

Great value

Andrew P 14 April 2015
verified customer

A wonderful yet harrowing experience.

Elena F 25 February 2015
verified customer

An excellent trip and museum. Really eye opening and emotional. Learnt so much by going to this and I have so much respect for everyone involved. Easy to get the tickets and use on the day